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Adelaide Oval has worked closely with SA Health and SAPOL to put in place measures to ensure events are as safe as possible.

Keep Adelaide Oval COVIDSafe. If you have been in a hotspot in the past 14 days, follow SA Health advice and keep up to date on cross border travel.

This page will be updated regularly based on changes to restrictions. These measures will only work if everyone plays their part in keeping Adelaide Oval COVIDSafe. Please ensure you are also aware of the Adelaide Oval Conditions of Entry.

IMPORTANT ARRIVAL INFORMATION

The entire Adelaide Oval team thanks patrons in advance for abiding by this information and helping us to create a safe, fun environment. Here’s what you need to know:

  • Staggered Arrival and Departure Times: there are designated arrival and departure times, and Gates, based on your ticket. Please check your event page and pre-event email to ensure you arrive at the right time; and your ticket to determine the right Gate. Please note, if you do not arrive at your designated time and Gate you may not be able to enter the ground.
  • In line with state-wide mask requirements, fans are asked to wear masks at all times and in all areas, including when seated, except when eating and drinking. All consumption, indoor and outdoor, must be seated. The only exception to this is the Standing Pods on the Northern Mound, which have individually QR-coded access to allow for vertical consumption.
  • Seating rows will be separated by empty rows. You will have people seated on either side of you. Please sit in the seat designated on your ticket. The only exception to this is individually QR-coded hospitality spaces, that allow for seating on all sides, and the Standing Pods on the Northern Mound.

We can’t wait to see you back at the footy.

 

Before you attend an event, please read the pre-event email sent from Ticketek to ticket purchasers to make sure you’re up-to-date with the latest guidelines. If you did not purchase your tickets, please ask the person who did to send you this important information.

These measures will only work if everyone plays their part in keeping Adelaide Oval COVIDSafe.

Please ensure you are also aware of the Adelaide Oval Conditions of Entry.


COVIDSafe Measure FAQs

Five things to remember this footy season

Five things to remember this footy season 1. Bring your own mask 2. Scan in with the QR code 3. Sit in your allocated seat 4. Our staff are there to help; please follow their directions 5. Cheer loudly, have fun, and respect those around you

Before you attend an event, please read the pre-event email sent from Ticketek to ticket purchasers to make sure you’re up-to-date with the latest guidelines. If you did not purchase your tickets, please ask the person who did to send you this important information.

Attending the AFL - FAQs

Staggered Arrival and Departure Times: there are designated arrival and departure times, and Gates, based on your ticket. Please check your event page and pre-event email to ensure you arrive at the right time; and your ticket to determine the right Gate. Please note, if you do not arrive at your designated time and Gate you may not be able to enter the ground.

In line with our approved SA Health COVID Management plan, all staff will be wearing face masks when moving around the stadium. Staff are not required to wear face masks in kiosks where the counter creates a 1.5m distance between them and the patron.

For the latest information relevant to South Australia and any current restrictions in place, please visit the SA Health website.

Each person visiting the venue must check-in using the QR code or signing via the paper attendance record. In addition, ticket buyer information is recorded at purchase. Please make sure your details are correct when you purchase tickets.

Yes. Under the COVID Management Plan, it is a mandatory requirement from SA Health for patrons to wear a mask at all times and in all areas, including when seated, except when eating and drinking. Children under 12 years old are not required to wear a mask. You will need to bring your own mask.

If you can, use the stairs or escalators. Lift usage will be restricted to people with mobility needs and a maximum of four people at any time.

Try to avoid touching stair rails, door handles and other touch points. Sanitise your hands regularly and always do so before eating.

At the end of the game, please remember to keep your distance from other people. Only use the Riverbank Footbridge if you are travelling by train. Please use other routes if heading into the city.

All staff, artists and patrons are reminded to keep at least 1.5m wherever possible. Maximum capacities are in place for all areas of the stadium, including backstage and office areas, corporate spaces, and lifts.

Yes, all hospitality and function spaces meet density requirements and are individually QR coded on entry.

The Northern Mound is roped-off into four large sections, utilising the 3 persons per 4sqm requirement. These Standing Pods are individually QR-coded for entry, to allow patrons to remove their masks for vertical consumption only, whilst within their respective Pods only.

No, For AFL and SANFL Finals members will have had to redeem and/or purchase via Ticketek. Please contact your respective membership representatives with any queries regarding member tickets.

We all have a part to play in keeping Adelaide Oval COVIDSafe:

  • Stay home if you are feeling unwell.
  • Wash your hands often and cover coughs and sneezes in your arm.
  • Wear a mask and keep 1.5m from others wherever possible.
  • Arrive at your designated time and gate.
  • Use the COVIDSafe check-in QR Code when you arrive.
  • Sit in your designated seat.
  • Follow the advice of all stadium staff.
  • If your health is vulnerable, talk to your doctor about what is appropriate for you.
  • If you develop any cold or flu symptoms after the event, PLEASE get tested for COVID-19

You will need to bring a mask with you to wear a mask at all times and in all areas, including when seated, except when eating and drinking. Limit the number and size of bags you bring and have any bags ready for inspection as you approach your entry gate. This will make security checks faster and safer. Bags small enough to be stored under a seat will be permitted into the venue. Cricket or sporting bags longer than 30cm are not permitted. As an outdoor venue, we recommend dressing comfortably and appropriately for weather conditions. Note that there are no cloaking facilities. Dress code and information regarding restricted or prohibited items can be found in our Conditions of Entry.

Patrons are allowed to bring small quantities of food and non-alcoholic beverages for personal use only. As per the Adelaide Oval Conditions of Entry, visitors are not allowed to bring in eskies of any size or type (including foam eskies), cans, tins, metal containers, glass bottles, glass containers or alcoholic drinks. Please note that there is no self-catering in corporate facilities.

Conditions of Entry

Yes, bars and kiosks adjacent active seating bays and hospitality spaces will be open. Please note, Adelaide Oval food and beverage outlets only accept payment by card. For those patrons who may attend with cash only, card exchange booths are located around the stadium. Download the MyVenue App and order drinks from your seat to save time before heading to your closest bar for collection. Our friendly bar staff will be able to assist with any questions you might have about using the app.

Yes, you will need to check-in via a QR code. Download the mySA GOV app before you arrive and check-in outside the stadium. If you need to sign-in using a pen and paper, you may do so at the information desk before, during or after the event.

Yes, hand sanitiser stations are at all entrances and throughout the stadium. Patrons are encouraged to wash their hands before and after using the bathroom and to sanitise frequently. To avoid queues and congestion, we recommend patrons bring their own as well.

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Attending a concert

Each person visiting the venue must check-in using the QR code or signing via the paper attendance record. In addition, ticket buyer information is recorded at purchase. Please make sure your details are correct when you purchase tickets.

Yes, you will need to check-in via a QR code. Download the mySA GOV app before you arrive and check-in outside the stadium. If you need to sign-in using a pen and paper, you may do so at the information desk before, during or after the event.

Yes. Under the COVID Management Plan it is a mandatory requirement from SA Health for patrons to wear a mask as you enter, move around the stadium and as you leave. You may remove your mask when seated or standing in your allocated seat, or if you are in an individually QR-coded corporate hospitality space (i.e. corporate suites, bodyline bar or hill pod). Under 12 year old are not required to wear a mask.

Take note of the allocated entry gate on your ticket. Have your phone with your ticket ready to go when entering the stadium. Patrons with special access requirements seated in Eastern Stand level 5 will need to use the lift located near the Victor Richardson gates (between the Riverbank and Eastern stands).

You will need to bring a mask with you to concerts at Adelaide Oval. Limit the number and size of bags you bring and have any bags ready for inspection as you approach your entry gate. This will make security checks faster and safer. Bags small enough to be stored under a seat will be permitted into the venue. Cricket or sporting bags longer than 30cm are not permitted. As an outdoor venue, we recommend dressing comfortably and appropriately for weather conditions. Note that there are no cloaking facilities. Dress code and information regarding restricted or prohibited items can be found in our Conditions of Entry.

Yes, hand sanitiser stations are at all entrances and throughout the stadium. Patrons are encouraged to wash their hands before and after using the bathroom and to sanitise frequently. To avoid queues and congestion, we recommend patrons bring their own as well.

Yes. Seating rows will be separated by empty rows. You will likely have someone seated on either side of you. Please sit in the designated seat on your ticket. The only exception to this is individually QR-coded hospitality spaces, that allow for seating on all sides, and the Standing Pods on the Northern Mound.

Yes, you may stand in the immediate vicinity of your allocated seat to dance. This is in accordance with our approved SA Health COVID Management Plan. As always, we ask you to be mindful of patrons around you.

Yes, bars and kiosks will be open. Please note, Adelaide Oval food and beverage outlets only accept payment by card. For those patrons who may attend with cash only, card exchange booths are located around the stadium. Download the MyVenue App and order drinks from your seat to save time before heading to your closest bar for collection. Our friendly bar staff will be able to assist with any questions you might have about using the app.

We all have a part to play in keeping Adelaide Oval COVIDSafe:

  • Stay home if you are feeling unwell.
  • Wash your hands often and cover coughs and sneezes in your arm.
  • Wear a mask and keep 1.5m from others wherever possible when entering, moving around and exiting the stadium.
  • Use the COVIDSafe check-in QR Code when you arrive.
  • Sit in your designated seat.
  • Follow the advice of all stadium staff.
  • If your health is vulnerable, talk to your doctor about what is appropriate for you.
  • If you develop any cold or flu symptoms after the event, PLEASE get tested for COVID-19

If you can, use the stairs or escalators. Lift usage will be restricted to people with mobility needs and a maximum of four people at any time.
Try to avoid touching stair rails, door handles and other touch points. Sanitise your hands regularly and always do so before eating.
At the end of the game, please remember to keep your distance from other people. Only use the Riverbank Footbridge if you are travelling by train. Please use other routes if heading into the city.

All staff, artists and patrons are reminded to keep at least 1.5m wherever possible. Maximum capacities are in place for all areas of the stadium, including backstage and office areas, corporate spaces, and lifts.

In line with our approved SA Health COVID Management plan, all staff will be wearing face masks when moving around the stadium. Staff are not required to wear face masks in kiosks where the counter creates a 1.5m distance between them and the patron.

For the latest information relevant to South Australia and any current restrictions in place, please visit the SA Health website.

There are specific arrival times for this game. If you have a Hospitality or Club Function ticket, you must arrive between 2pm and 3pm to the designated Gate on your ticket. If you have a Club or Adelaide Oval Football Membership ticket you must arrive from 3:10pm to the designated Gate on your ticket.

In line with our approved SA Health COVID Management plan, all staff will be wearing face masks when moving around the stadium. Staff are not required to wear face masks in kiosks where the counter creates a 1.5m distance between them and the patron.


Attending a Private Event

Most events at Adelaide Oval fall under the Adelaide Oval COVID Management Plan, approved by SA Health. Some events do have their own COVID Management Plan, check with your event organiser if you are unsure and have not received pre-event information.


Ticketing FAQs

Yes, all tickets purchased via credit card will automatically be refunded back to the original credit card that was used at the time of booking. For tickets that were purchased by EFTPOS, cash, or a credit card that has now expired, one of the ticketing team will contact you to finalise the refund. Please note this process may take multiple business days to appear back in your bank account.

Depending on the details of your situation, you may be eligible for refund. We recommend reviewing the Ticketek Refund FAQs and Conditions prior to making a claim.

No, For AFL and SANFL Finals members will have had to redeem and/or purchase via Ticketek. Please contact your respective membership representatives with any queries regarding member tickets.