COVIDSafe Measures

For the latest information relevant to South Australia and any current restrictions in place, please visit the SA Health website.

In line with our approved SA Health COVID Management plan, all staff will be wearing face masks when moving around the stadium. Staff are not required to wear face masks in kiosks where the counter creates a 1.5m distance between them and the patron.

All staff, artists and patrons are reminded to keep at least 1.5m wherever possible. Maximum capacities are in place for all areas of the stadium, including backstage and office areas, corporate spaces, and lifts.

If you can, use the stairs or escalators. Lift usage will be restricted to people with mobility needs and a maximum of four people at any time.
Try to avoid touching stair rails, door handles and other touch points. Sanitise your hands regularly and always do so before eating.
At the end of the game, please remember to keep your distance from other people. Only use the Riverbank Footbridge if you are travelling by train. Please use other routes if heading into the city.

We all have a part to play in keeping Adelaide Oval COVIDSafe:

• Stay home if you are feeling unwell.
• Wash your hands often and cover coughs and sneezes in your arm.
• Wear a mask and keep 1.5m from others wherever possible when entering, moving around and exiting the stadium.
• Use the COVIDSafe check-in QR Code when you arrive.
• Sit in your designated seat.
• Follow the advice of all stadium staff.
• If your health is vulnerable, talk to your doctor about what is appropriate for you.
• If you develop any cold or flu symptoms after the event, PLEASE get tested for COVID-19

Yes, bars and kiosks will be open. Please note, Adelaide Oval food and beverage outlets only accept payment by card. For those patrons who may attend with cash only, card exchange booths are located around the stadium. Download the MyVenue App and order drinks from your seat to save time before heading to your closest bar for collection. Our friendly bar staff will be able to assist with any questions you might have about using the app.

Yes, you may stand in the immediate vicinity of your allocated seat to dance. This is in accordance with our approved SA Health COVID Management Plan. As always, we ask you to be mindful of patrons around you.

Yes, in accordance with our SA Health approved COVID Management Plan, seating at Adelaide Oval will be in a pod formation. Pods are banks of seating in capacities of 120 people, bordered by two vacant rows and/or an aisle. Unless on the edge of a pod, you may have people in front, behind and either side of you.

Yes, hand sanitiser stations are at all entrances and throughout the stadium. Patrons are encouraged to wash their hands before and after using the bathroom and to sanitise frequently. To avoid queues and congestion, we recommend patrons bring their own as well.

You will need to bring a mask with you to concerts at Adelaide Oval. Limit the number and size of bags you bring and have any bags ready for inspection as you approach your entry gate. This will make security checks faster and safer. Bags small enough to be stored under a seat will be permitted into the venue. Cricket or sporting bags longer than 30cm are not permitted. As an outdoor venue, we recommend dressing comfortably and appropriately for weather conditions. Note that there are no cloaking facilities. Dress code and information regarding restricted or prohibited items can be found in our Conditions of Entry.

Yes. Under the COVID Management Plan for concerts at Adelaide Oval, it is a mandatory requirement for patrons to wear a mask as you enter, move around the stadium and as you leave. You may remove your mask when seated or standing in your allocated seat, or if you are in an individually QR-coded corporate hospitality space (i.e. corporate suite).

Each person visiting the venue must check-in using the QR code or signing via the paper attendance record. In addition, ticket buyer information is recorded at purchase. Please make sure your details are correct when you purchase tickets.

Yes, you will need to check-in via a QR code. Download the mySA GOV app before you arrive and check-in outside the stadium. If you need to sign-in using a pen and paper, you may do so at the information desk before, during or after the event.

Take note of the allocated entry gate on your ticket. Have your phone with your ticket ready to go when entering the stadium. Patrons with special access requirements seated in Eastern Stand level 5 will need to use the lift located near the Victor Richardson gates (between the Riverbank and Eastern stands).

To avoid entry and concourse congestion, we recommend patrons arrive as early as they can from when gates open. Please check the website event page or read the pre-event email sent from Ticketek to ticket purchasers for specific advice about your arrival time.

Depending on the details of your situation, you may be eligible for refund. We recommend reviewing the Ticketek Refund FAQs and Conditions prior to making a claim.

Yes, all tickets purchased via credit card will automatically be refunded back to the original credit card that was used at the time of booking. For tickets that were purchased by EFTPOS, cash, or a credit card that has now expired, one of the ticketing team will contact you to finalise the refund. Please note this process may take multiple business days to appear back in your bank account.